Our Warranty Policy
Turf Installation
Turf installations are accompanied by a 30-day guarantee to confirm that the grass has successfully established its roots. Following this initial period, the responsibility for the lawn’s health transfers to our clients, as we can no longer check on its condition or quality. Only valid if the lawn has been properly cared for, along with instructions at the time of the bill; in cases of neglect, the guarantee will be void. Should any problems arise, we encourage clients to reach out to our office, and we will send a team member to visit you for an assessment. We may suggest corrective actions to avoid the necessity of a complete replacement. The guarantee is for the sod areas we just installed, with a few specific cases: Does not cover natural thinning that may occur during winter. Some thinning is expected depending on weather severity, and a spring top dressing with seed may be necessary for optimal lawn health. The warranty does not extend to the growth of moss, clover, or weeds in the new lawn. Areas adjacent to acidic plants or those that are shaded are particularly prone to moss. It is common for lawns to experience some moss annually, which will require removal. Not applicable during the summer months from June 15th to August 31st, nor during the winter months from October 31st to February 28th. There is no guarantee that the installed sod will match the existing lawn in color, as it may consist of a different seed variety than the native grass. Damage to sod from machinery or vehicles, resulting in sunken or damaged sections, is not covered by the warranty. Does not include results caused by raccoons, grubs, crows, or other natural occurrences. Failure to settle past due invoices will lead to the cancellation of the policy.
Pavers
If your installed pavers experience moving within two years, we will fix the problem, at no charge. This guarantee also encompasses any broken or cracked pavers that may have been damaged during the installation process. It includes loose pavers, loose edge restraints, and any settlement exceeding 3/8” in comparison to adjacent pavers. Should there be any concerns, please call our office for an assessment. Applies to the complete paving stone system; excapt in cases such as: Does not extend to naturally occurring efflorescence in the pavers. Efflorescence refers to the movement of salts to the surface of concrete pavers, resulting in a white, chalky appearance. While efflorescence is not permanent, it is a common occurrence with any cement-based material. Stains, breakages resulting from unforeseen circumstances are not covered. Policy becomes void if high-pressure water is utilized for cleaning the surface or joint lines of the pavers. Damage to the interlocking paver system caused by roots of trees is not covered. Additionally, moving, or sinking of pavers due to misuse by machines or vehicles is excluded. Natural disasters or acts of God are not covered. Warranties are only applicable to new patio installations and repairs or restorations of existing patios are not covered.
Retaining walls
If your retaining wall shows visble signs of sinking or settling within two years of its installation, we will repair it at no cost. Should there be any issues, please call or email our office quickly so we can evaluate the situation. This includes any wall or caps that may have been damaged while being installed. Our guarantee covers loose caps as well as tilted or sunken sections. Applies to the whole wall system; however, certain reservations exist: natural discoloration of the wall material, moss, manufacturing defects, resulting from circumstances beyond one's control is not in the coverage. Wall structure defects caused by trees and their roots are not covered. Any breakages, settling, or sinking of wall sections resulting from incorrect use by vehicles isnt covered. Acts of God or Nature are not included in the coverage. Applicable only to new wall installations and does not cover restorations or repairs of pre-existing walls that were not installed by Creative By Design Landscaping.
Synthetic Turf
In the event that your turf shows signs of early deterioration attributable to a manufacturing defect, we will initiate a claim with our supplier on your behalf. Alongside the manufacturer’s warranty, we provide a one-year labor coverage for all synthetic grass installations, which includes coverage for loose edges and any sections of the lawn that may have shifted or risen. Should any issues arise, we kindly request that you inform us as soon as possible, so that we can evaluate the matter. This encompasses the entire grass system; however, certain exceptions apply: Does not include natural wear and tear. It does not cover stains, misuse, abuse, chemical cleaners, or burns. Damage created by animals digging or improper footwear, such as metal cleats, is not included. Roots may cause damage to the grass base, and we do not provide coverage for damage or lifting resulting from large roots. Sections that are damaged, shifted, or sunken due to mishandling of vehicles are not covered. Natural events and acts of God are excluded from coverage.
Planting
Plant installations, which includes shrubs, hedges, and trees, have a 30-day warranty that confirms the successful rooting of the plant products. Following this initial phase, the obligation for the care of the plants passes to the homeowner, as we can no longer oversee their condition. This remains valid only if the plants have been adequately maintained, with care instructions provided alongside the invoice; it will be rendered void in cases of lack of care. Should any issues come up, we encourage you to contact our office. We will arrange for a manager to visit the site and evaluate the circumstances. It is possible that we may offer corrective measures before we will consider replacing it. While the guarantee coverage is for the newly installed plants, certain exceptions exist: Does not extend to dead or dying plants after the 30-day period. If clients request the placement of specific plants in unsuitable locations as advised by the plant supplier (for instance, full-sun flowers in a full-shade area), the warranty will be voided. This does not apply during the summer season, specifically from Mid June to end of August. Transplanted plants or those provided by the client are not covered. Hedges planted among existing hedges are excluded due to limited sunlight and rooting space for the new installations. Damage caused by wind, including plants that are blown over, is not covered. Also, any damage resulting from the misuse of vehicles or machinery is excluded. Breakages inflicted by wildlife, such as crows, grubs, raccoons, and other natural hazards, is also not covered.
Irrigation
A one-year warranty is provided for parts and labor associated with irrigation system installations and repairs. Please note that any components damaged post-installation are not included and may incur a full service call fee, covering up to one hour of on-site repair work. For minor repairs, we may extend a goodwill gesture by offering to address the issue at no charge or assist you via phone guidance if it is a simple matter.
